KSL INVESTIGATES

KSL Investigators help bank customer regain access to his money after fraud incident

Aug 9, 2022, 6:56 PM | Updated: 7:53 pm

LAYTON, Utah — You just realized you were hacked, and now some bad guy has access to your bank account. It happened to a Layton man who said his bank would not return money deposited just as the fraud hit his bank account, so he called in the KSL Investigators.

After a bad guy got into Shander Wright’s bank account, he took swift action to protect his money.

“My account was closed,” Wright explained.

And by closing his account with KeyBank, Wright kept the crook from stealing a $658 Social Security Disability Insurance payment that had just been deposited.

The trouble — now is that the account is closed, he cannot access the money either. Wright and his mom, Elizabeth, said KeyBank has repeatedly promised to get to the bottom of it.

“Says he’s working on it and we just don’t hear anything,” Elizabeth Wright said. “And every time we call, well, ‘I’m still working on it. I’m really sorry.’”

But it has been close to a year since fraud hit Shander Wright’s bank account, and this family’s patience has run out.

“I swear, I think I’ve exhausted everything that I could do. I don’t know where else to go,” Elizabeth said.

“I am very frustrated,” Shander added. “I feel like the oligarchies have failed me.”

So this time, we reached out to KeyBank on his behalf. Not through customer service but the corporate communication department, and that seems to have gotten things moving.

In a statement, a KeyBank spokesperson told us they could not talk about it, citing “privacy and security concerns,” but said to us that a “resolution is in process.”

“At least give my payment back,” Shander said. “Yeah, that’s all I can ask for is just the money they somehow lost.”

And just like that — good news. KeyBank sent him a check for the missing amount.

Elizabeth said she doubted they “would have even seen a penny” if they had not called the KSL Investigators.

If someone has hacked into your account, if you report it to your bank in two days, the Electronic Fund Transfer Act limits your liability to $50. If you report it within 60 days, you could lose as much as $500. After 60 days, you could lose it all.

The EFTA also said banks can take up to 45 days to investigate, but you should have access to the disputed funds if the investigation will take longer than 10 business days.

KSL 5 TV Live

Top Stories

KSL Investigates

...
Matt Gephardt and Cindy St. Clair

Get Gephardt: No, really, why are Utah gas prices still higher than the national average?

Why are gas prices in Utah so much higher than other parts of the country?
3 days ago
...
Daniella Rivera

Tracking Transparency: Why prison surveillance videos are rarely released to the public

Since this investigation aired last night, we've heard from some of you wondering why the state is withholding these videos from the public. Here's some of the transparency issues.
3 days ago
...
Matt Gephardt & Sloan Schrage, KSL TV

Get Gephardt helps Farmington traveler get reimbursed after getting bumped from her flight

A woman paid Delta Airlines $617 to upgrade her seat. But when she arrived at the airport, she found she had no seat at all.
4 days ago
...
Daniella Rivera

‘They’re all in imminent danger’: Video shows violence after Utah prison allowed gangs to mingle

Corrections officials say they're doing all they can to keep the people in their custody safe, and policies at the new prison will help. Families of those on the inside say it's not enough.
4 days ago
...
Matt Gephardt and Cindy St. Clair, KSL TV

Get Gephardt: Surgeon no-shows for pre-paid procedure

Imagine paying for surgery, only to have the surgeon no-show. It happened to a Herriman woman, and when she couldn't get her money back, she decided it was time to Get Gephardt.
5 days ago
...
Matt Gephardt & Sloan Schrage, KSL TV

Get Gephardt: Is your car spying on you?

KSL Investigates the privacy and security that you put at risk when your car is connected, and what to do about it.
6 days ago

Sponsored Articles

young woman with stickers on laptop computer...
Les Olson

7 ways print marketing materials can boost your business

Custom print marketing materials are a great way to leave an impression on clients or customers. Read for a few ideas to spread the word about your product or company.
young woman throwing clothes to organize a walk in closet...
Lighting Design

How to organize your walk-in closet | 7 easy tips to streamline your storage today

Read our tips to learn how to organize your walk-in closet for more storage space. These seven easy tips can help you get the most out of your space.
Types of Computer Malware and Examples...
PC Laptops

5 Nasty Types of Computer Malware and Examples | Everything You Need to Know to Keep Your Computer and Family Safe

Here are the different types of computer malware and examples that could potentially infect your computer.
tips how to quit smoking...

7 Tips How to Quit Smoking | Quitting Smoking Might be One of the Hardest Things You Ever Do but Here’s Where You Can Start

Quitting smoking cigarettes can be incredibly difficult. Here are 7 tips how to quit smoking to help you on your quitting journey.
Photo: Storyblocks...
Blue Stakes of Utah 811

Blue Stakes of Utah 811: 5 Reasons To Call 811 Before You Dig When Working in Your Yard

Call before you dig. Even at home, you could end up with serious injuries or broken utilities just because you didn't call Blue Stakes of Utah 811.
Days of...
Days of '47 Rodeo

TRIVIA: How well do you know your rodeo? Take this quiz before you go to the Days of ’47!

The Utah Days of ’47 Rodeo presented by Zions Bank is a one-of-a-kind Gold Medal Rodeo being held July 20-23, 25 at 7:30 PM. The Days of ’47 Rodeo How well do you know your rodeo trivia? Take the quiz to test your know-all before heading out to the Days of ’47 Rodeo at the […]
KSL Investigators help bank customer regain access to his money after fraud incident