Using or extending travel credits so you won’t lose them

Jan 11, 2024, 10:25 PM | Updated: Jan 12, 2024, 7:04 am

SALT LAKE CITY — Over 13 million people flew out of the Salt Lake City International Airport in 2023 without a hitch, but public records show that at least 779 flights out of Salt Lake were canceled.

By law, the airline must dole out refunds or travel credits when the flight is canceled. The thing is, many credits do expire, so you’ll want to keep track of them.

“It is in your best interest to, even once or twice a year, just go do a quick search in your emails and ensure that you don’t have anything left on the table,” said Katy Nastro, a travel expert with airfare deals website, Going.com.

She suggests setting calendar reminders of when your travel credits expire because there’s no set rule.

“They vary,” Nastro said. “Airline to airline may have different sorts of policies around travel credits – what they allow and what they don’t allow.”

Delta’s eCredits usually expire one year from when the ticket was bought. JetBlue gives you a year from when the credit was issued. But you only get three months from Frontier, while Southwest credits never expire.

But if your credits are close to expiring, Nastro says to try calling customer service and simply ask for an extension.

“Sometimes you get a really nice agent that’s able to help you reissue that travel credit if it’s kind of close to when it’s expired by,” she said.

If that doesn’t work, another potential workaround is using your credit to book a refundable flight you won’t take.

“Cancel that ticket. Get that travel credit back, reissued, so then you have extended that travel credit’s life,” Nastro explained.

But she cautions that will not work with every airline, so check the airline policy first.

By law, you’re entitled to a full refund if an airline cancels your flight on you. Airlines often try persuading folks to accept their flight credits instead. You don’t have to accept those from the airline or a rebooking. If you want a refund, then they must give you one.

KSL 5 TV Live

KSL Investigates

Senate President Stuart Adams, R-Layton, and Sen. Curt Bramble, R-Provo, react to a reporter’s qu...

Daniella Rivera and Annie Knox, KSL TV

‘More secrecy’: Utah lawmakers advance bills targeting government transparency

Several bills would chip away at government transparency in Utah, including one proposal that’s a direct response to KSL’s fight for public records. A First Amendment attorney says he’s alarmed.

50 minutes ago

Matt Gephardt, journalists, looks as paper with a woman...

Matt Gephardt and Cimaron Neugebauer

Get Gephardt: Ticketmaster seizes back purchased seats

Imagine buying tickets to a show, then having the seller refuse to give them to you. That’s what happened to a Utah woman, when she got a refund she didn’t ask for.

22 hours ago

Sen. Curt Bramble and members of a Senate committee talk about a bill designed to keep elected offi...

Daniella Rivera and Annie Knox

Should you get to see elected officials’ calendars? These Utah lawmakers say no

The KSL Investigators are days away from going to court to argue for your right to see the Utah Attorney General's work calendar. As we fight for transparency, lawmakers are stepping in to make it so the public doesn't get to see this record of how officials spend their time.

2 days ago

Penny Belgard looks at a photobook with pictures of her son Cody, who was killed by Salt Lake City ...

Daniella Rivera and Annie Knox, KSL TV

Cases on the clock: KSL Investigates lengthy delays in SL County’s police use of force decisions

Months and years tick by as Salt Lake County’s top prosecutor weighs whether he’ll clear or charge officers for using force. The KSL Investigators explore the cost of that wait for officers, families, and public safety.

3 days ago

Pig-butchering is a devastating combination of romance and crypto scams, and it’s taking Utahns f...

Matt Gephardt and Sloan Schrage, KSL TV

Unmasking the fast-moving pig-butchering scam hitting Utah

Pig-butchering is a devastating combination of romance and crypto scams, and it’s taking Utahns for all their worth.

6 days ago

Utah's lemom law...

Matt Gephardt

Utah’s lemon law: Why the rules could leave you in a financial squeeze

Golf carts, side-by-sides and other recreational vehicles can cost well over $10,000. But if you end up with a lemon, Utah’s law may leave you with a sour taste in your mouth.

7 days ago

Sponsored Articles

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Stylish room interior with beautiful Christmas tree and decorative fireplace...

Lighting Design

Create a Festive Home with Our Easy-to-Follow Holiday Prep Guide

Get ready for festive celebrations! Discover expert tips to prepare your home for the holidays, creating a warm and welcoming atmosphere for unforgettable moments.

Battery low message on mobile device screen. Internet and technology concept...

PC Laptops

9 Tips to Get More Power Out of Your Laptop Battery

Get more power out of your laptop battery and help it last longer by implementing some of these tips from our guide.

Users display warnings about the use of artificial intelligence (AI), access to malicious software ...

Les Olson

How to Stay Safe from Cybersecurity Threats

Read our tips for reading for how to respond to rising cybersecurity threats in 2023 and beyond to keep yourself and your company safe.

Using or extending travel credits so you won’t lose them