LOCAL NEWS

Get Gephardt: 2 Utah quilters say sewing machine manufacturer isn’t honoring warranty

Oct 11, 2023, 10:57 PM | Updated: Oct 17, 2023, 11:24 am

LEHI — Laura Money doesn’t just quilt, she longarm quilts. It’s her business. Her longarm quilting machine with its long neck moves across quilts as it sews intricate, computer guide patterns to stitch layers together.

“So, what happens is the customer (brings) a quilt top, they mail it to me and then I add the batting and the bottom layer,” Money said. “And then the machine sews the layers together to make a quilt and I mail it back to the customer.”

And if you’re just learning longarm quilting is a thing, brace yourself for sticker shock: “It costs $38,000,” Money said.

Problem is, Money says her machine constantly adds extra loops to stitches on that bottom layer. Each stitch must be unpicked by hand, and the machine reconfigured.

“So, for months, I was fixing I was going back and fixing them, and I was taking hours and hours,” she said. “And I finally was like, I can’t sustain the taking 12 hours to finish a quilt.”

There is another issue constantly needling Money, and it struck while we were rolling. She says the machine keeps shredding or breaking the top thread, and the fix to the stitch has to be done by hand.

“You have to go back, you have to unpick stitch by stitch,” she said. “Sometimes you have to do big sections – sometimes small – and you have to restart it.”

The machine is made by a company called Gammill. Money says after service by two of their techs, her machine is still not fixed, and her business is now in tatters.

“It’s this huge investment that’s just useless,” she said. She is not alone. Pauline Maxwell says she paid Gammill $40,000.

“For a used machine that … promised would have a beautiful stitch just like a brand-new machine,” she said.

Like Money’s, she says it consistently sews in extra loops.

“I’ve done two quilts, and both quilts have had a problem with the stitch.”

Maxwell says you can’t catch a bad stitch until after it has happened.

“It’s frustrating because it’s a labor-intensive job that shouldn’t have to happen when you spend this much money on a machine,” she said.

Maxwell and Money asked us to investigate.

Gammill’s limited lifetime warranty says covers the product against defective materials and/or workmanship. That’s true of new machines, and “pre-loved machines” their website states.

When we reached out to Gammill on behalf of both longarm quilters. a company spokesman insisted neither machine is defective.

Maxwell’s frustrations “can be solved with education and machine settings,” Gammill writes. It said they offered to take her machine back, but Maxwell says they told her to expect to pay around $8,000 to ship it back.

No such offer for Money. Gammill said “her issues are issues of settings and alignment.” And despite Money asking for them to buy back her machine, the company said she “could sell it (to a) private party” and that “due to inflation … she could likely sell it for as much or more than she paid for it two years ago.”

Now, a warranty doesn’t get you an automatic refund if a product is defective. Companies have the right to try to fix it first. But if they don’t honor their warranty, you can report them to the Utah Division of Consumer Protection and to the Federal Trade Commission. Beyond that, you can file a lawsuit against the manufacturer.

KSL 5 TV Live

Local News

Peggy Lundberg tells KSL’s Matt Gephardt about her experience of having her travel credit stolen....

Matt Gephardt and Sloan Schrage

Thieves stealing airline travel credits: How you can protect them

If someone steals your credit card or hacks into your bank account, federal law says you should get most of your money back. But what protections do you have when someone steals your airline travel credits?

34 seconds ago

A new state-of-the-art water treatment plant will eventually provide Utah Lake with a big boost. (D...

Dan Rascon

New water treatment plant will improve water heading for Utah Lake

 A new state-of-the-art water treatment plant will eventually provide Utah Lake with a big boost.

6 minutes ago

Monday marked one year since two condemned homes collapsed down the hillside in a landslide and the...

Andrew Adams

Mayor, former homeowner reflect one year after double home collapse on Draper hillside

Monday marked one year since two condemned homes collapsed down the hillside in a landslide and the mayor and a former homeowner had words of caution for those looking to buy or build in those kinds of areas.

17 minutes ago

Richfield City police say the male driver of a utility task vehicle was involved in a crash with a...

Simone Seikaly

Crash kills utility task vehicle driver in Richfield

Richfield City police say the male driver of a utility task vehicle was involved in a crash with a car at 1100 South Main Street on Monday afternoon around 4 p.m.

2 hours ago

A Payson police vehicle is pictured on Monday, March 22, 2021. Payson police are investigating seri...

Lindsay Aerts

Payson police investigate threats after viral ‘furry’ outrage at Mt. Nebo Middle

Payson police are investigating serious threats against school officials and even students in the Mt. Nebo School District. 

3 hours ago

With warmer weather in the forecast, that means more opportunities to enjoy the outdoors. But that ...

Brianna Chavez

Utah County Search and Rescue crews encouraging hikers to be prepared this spring

With warmer weather in the forecast, that means more opportunities to enjoy the outdoors. But that could come at a cost if you're not prepared.

4 hours ago

Sponsored Articles

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why Printer Security Should Be Top of Mind for Your Business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Stylish room interior with beautiful Christmas tree and decorative fireplace...

Lighting Design

Create a Festive Home with Our Easy-to-Follow Holiday Prep Guide

Get ready for festive celebrations! Discover expert tips to prepare your home for the holidays, creating a warm and welcoming atmosphere for unforgettable moments.

Battery low message on mobile device screen. Internet and technology concept...

PC Laptops

9 Tips to Get More Power Out of Your Laptop Battery

Get more power out of your laptop battery and help it last longer by implementing some of these tips from our guide.

Get Gephardt: 2 Utah quilters say sewing machine manufacturer isn’t honoring warranty