MATT GEPHARDT

Ogden man says his bank refused to stop a wire transfer scam

Jan 9, 2024, 11:10 PM | Updated: Jan 10, 2024, 8:55 am

OGDEN — Package after package from Amazon started showing up at Gordon Belnap’s doorstep. But he didn’t order them. He didn’t want them. So, he fired up Google’s search engine to find Amazon’s phone number and then called.

“This guy answered,” Belnap said. “I said, ‘Is this Amazon?’ Yes, it is.’”

After a brief back-and-forth about the packages, the supposed Amazon man on the phone blindsided Belnap about something happening on his bank account.

“By the way,’ he said. ‘Did you know that somebody sent $10,000 out of your account to New York?’ And I said, ‘What?’” Belnap said.

Belnap said he worked with the Amazon man on a fix until credit card info was demanded.

“I hung up on him. I knew that it was a fraud,” Belnap said.

Worried the man was doing serious damage, Belnap rushed to his bank, Wells Fargo, where a bank manager confirmed his suspicion.

“They pulled up the screen, and he says, ‘Yeah, they’re sending $10,000 to New York,” Belnap said.

Belnap said the transfer still showed as pending, but the Wells Fargo manager refused to stop it. Instead, the manager dialed up Wells Fargo’s fraud department and handed Belnap the phone. But instead of stopping the transfer there, Belnap said, they referred his case to an investigator.

“They’ll call you in 10 days,” he said. “In 10 days, my money is gone.”

His money was gone in one day. In a letter denying his claim for reimbursement, the bank told him it determined the transfer was done by him or someone who had his username and password, making him responsible.

Fearing his retirement has taken a permanent hit, Belnap contacted the KSL Investigators.

“We had a shot to stop the fraud,” he said.

KSL Investigators reached out to Wells Fargo on Belnap’s behalf. In a statement, they wrote:

As scams continue to change and evolve, we continue to improve our security measures and expand our education efforts to help our customers keep their accounts and information safe.

The spokesperson didn’t address the issue of stopping a pending payment, but on its website, Wells Fargo states: pending transactions are in process and cannot be cancelled.

Still, some good news for Belnap. He said that shortly after we contacted Wells Fargo, he got a call from an apologetic executive. And all the money that had been wired away was actually being refunded into his account.

This week, KSL Investigators reported on a website in federal banking rules that allow banks to not reimburse customers if they determine their customers provided info that allowed a scammer to do the transfer, even if they’re tricked into it. Plus, those rules don’t cover wire transfers.

Now, getting your money back in a case like this is not a slam dunk.

So, to protect yourself, go directly to a company’s website to find out how to reach them about some issue you’re having. Don’t trust the contact info you get from online searches, and never repeat passwords and passcodes back to anyone or give someone remote access to your laptop or phone unless you’ve called them first, using the real number. Financial institutions will only ask for passwords or passcodes through their app or website.

Also, your bank will never ask you to wire money for any reason.

Matt Gephardt

According to new data from Carfax, at the end of last year, there were 609,000 vehicles with an unf...

Matt Gephardt

600,000 cars in Utah need recalls fixed, what is holding up the repair work?

According to new data from Carfax, at the end of last year, there were 609,000 vehicles with an unfixed recall in Utah.

17 hours ago

Lynzee Delapaz explains to KSL’s Matt Gephardt how her car was damaged when it collided with anot...

Matt Gephardt and Sloan Schrage

Get Gephardt: Who’s legally responsible for damage when cars collide in a car wash?

A Grantsville woman’s car was damaged inside a car wash when the vehicle ahead of her went off the tracks. So, who pays for the damage?

2 days ago

Matt Gephardt speaking to Thelissa Mead about Hyundai not responding to her claims and getting her ...

Matt Gephardt

Get Gephardt helps Utah Hyundai owner seeking reimbursement for overestimated fuel economy

A major automaker was accused of saying their cars get better mileage than they really do, And they promised to pay their customers back. But when one Utah customer wasn't, she decided to Get Gephardt.

6 days ago

(FILE) A test dummy getting hit by an air bag during a crash test....

Matt Gephardt and Sloan Schrage, KSL TV

Thousands of cars equipped with faulty airbags on Utah roads as automakers issues ‘Do Not Drive’ warnings

Auto manufacturers have recalled over millions of Takata airbags because of their potential to explode and shoot out sharp metal fragments. And there are still thousands of those in cars across Utah.

15 days ago

Danielle Addicott showing KSL's Matt Gephardt the fraud charges that were on her Wells Fargo accoun...

Matt Gephardt and Sloan Schrage, KSL TV

Get Gephardt helps Utah woman who says her bank refused to refund stolen money

A Park City woman says thousands of dollars were stolen from her bank account, but the bank refused to cover her loss. She decided to Get Gephardt.

20 days ago

Credit cards...

Matt Gephardt

Household debt reaches record high but inflation is masking debt progress

Personal finance experts say American household debt is at a record high, but considering the circumstances, it could be much worse.

21 days ago

Sponsored Articles

Photo courtesy of Artists of Ballet West...

Ballet West

The rising demand for ballet tickets: why they’re harder to get

Ballet West’s box office is experiencing demand they’ve never seen before, leaving many interested patrons unable to secure tickets they want.

Electrician repairing ceiling fan with lamps indoors...

Lighting Design

Stay cool this summer with ceiling fans

When used correctly, ceiling fans help circulate cool and warm air. They can also help you save on utilities.

Side view at diverse group of children sitting in row at school classroom and using laptops...

PC Laptops

5 internet safety tips for kids

Read these tips about internet safety for kids so that your children can use this tool for learning and discovery in positive ways.

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why printer security should be top of mind for your business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light up your home with these top lighting trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for hassle-free computer repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Ogden man says his bank refused to stop a wire transfer scam