Get Gephardt: Utahn fights to get $10,000 overpayment back from TV company

Jan 10, 2024, 11:30 PM | Updated: Jan 11, 2024, 11:11 am

WILLARD, Box Elder County — Imagine overpaying a bill by thousands of dollars and the company does not return the money.

Willard resident Jonnie Valdez said he fat-fingered his TV bill last June. He missed a decimal point, so instead of $148.00 going out, $10,048 left his account. When he recognized the error, he said he called DirecTV, and the company assured him they would mail him a refund.

“Eight days, I kept looking in the mailbox, and 10 days,” Valdez said.

Those days turned into six months, and still no refund. That’s when he looked at his account and noticed the money had been applied as a credit. The overpayment was being used to pay his monthly balance.

Make no mistake – Valdez goofed. But should the company be able to keep the money?

“I’ve thrown up my hands, thinking, how in the heck am I going to get my money? Did I just donate $10,000? It’s not like everybody can afford $10,000. That hurts,” he said.

He enlisted the help of his daughter, Bambi Valdez, but she had no success either.

“When I hear my dad saying, ‘Now I’m losing sleep,’ I don’t know what to do,” Bambi Valdez said. “Do I get an attorney?”

Before taking legal action, the pair decided to Get Gephardt.

“This is the stuff that you specialize in — is consumer complaints and consumer stuff and you go to bat for people,” Bambi Valdez said.

The KSL Investigators reached out to DirecTV on Jonnie Valdez’s behalf, not through customer service but through the corporate communications department. That did the trick.

A spokesperson wouldn’t go into details about what took so long but said the issue is now resolved. Sure enough, Jonnie and Barbie Valdez finally got that promised refund. A check arrived in Jonnie’s mailbox the following week.

KSL Investigators asked the Utah Department of Commerce about overpayments. They said it really comes down to what the contract says as to whether a company must issue a refund or if they can issue it as a credit.

KSL 5 TV Live

Matt Gephardt

Homeowner Mark Shea tells KSL’s Matt Gephardt he paid someone to build a deck who abandoned the j...

Matt Gephardt

Get Gephardt: Homeowners ask why authorities can’t shut down an unlicensed contractor

Two Salt Lake County homeowners hired and paid someone to build decks for their homes but say he left the jobs unfinished. Turns out, he’s been cited by the state for not having a contractor’s license before.

3 hours ago

Matt Gephardt, journalists, looks as paper with a woman...

Matt Gephardt and Cimaron Neugebauer

Get Gephardt: Ticketmaster seizes back purchased seats

Imagine buying tickets to a show, then having the seller refuse to give them to you. That’s what happened to a Utah woman, when she got a refund she didn’t ask for.

1 day ago

Pig-butchering is a devastating combination of romance and crypto scams, and it’s taking Utahns f...

Matt Gephardt and Sloan Schrage, KSL TV

Unmasking the fast-moving pig-butchering scam hitting Utah

Pig-butchering is a devastating combination of romance and crypto scams, and it’s taking Utahns for all their worth.

6 days ago

Utah's lemom law...

Matt Gephardt

Utah’s lemon law: Why the rules could leave you in a financial squeeze

Golf carts, side-by-sides and other recreational vehicles can cost well over $10,000. But if you end up with a lemon, Utah’s law may leave you with a sour taste in your mouth.

7 days ago

Hacker behind a keyboard. (FILE)...

Matt Gephardt

Using AI to tackle your debt

We've seen the power of artificial intelligence used to help navigate all sorts of complex problems: Medicine, education, customer service among many others. Well, it doesn’t get much more complex than Americans grappling with debt.

9 days ago

We’ve all encountered the latest gratuity trend. So, do you reward service that hasn’t happened...

Matt Gephardt and Sloan Schrage

People hate tipping before they’re served, but does it affect the quality of service?

Should you reward service that hasn’t happened yet? Matt Gephardt digs into the new push to receive a gratuity before any work is done.

10 days ago

Sponsored Articles

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Stylish room interior with beautiful Christmas tree and decorative fireplace...

Lighting Design

Create a Festive Home with Our Easy-to-Follow Holiday Prep Guide

Get ready for festive celebrations! Discover expert tips to prepare your home for the holidays, creating a warm and welcoming atmosphere for unforgettable moments.

Battery low message on mobile device screen. Internet and technology concept...

PC Laptops

9 Tips to Get More Power Out of Your Laptop Battery

Get more power out of your laptop battery and help it last longer by implementing some of these tips from our guide.

Users display warnings about the use of artificial intelligence (AI), access to malicious software ...

Les Olson

How to Stay Safe from Cybersecurity Threats

Read our tips for reading for how to respond to rising cybersecurity threats in 2023 and beyond to keep yourself and your company safe.

Get Gephardt: Utahn fights to get $10,000 overpayment back from TV company