GET GEPHARDT

Utah based Elan Solar sued by state regulators

Mar 13, 2024, 10:08 PM | Updated: 10:45 pm

OREM — Imagine paying thousands of dollars for solar panels but having them not work. It’s the situation facing more than 100 customers of a Utah solar company, according to a new lawsuit filed by the Utah Division of Consumer Protection.

In the lawsuit, regulators state Elan Solar and its CEO, Kevin Colarusso, “failed to provide full-service solar installations to at least 140 consumers, leaving them with nonfunctioning systems.”

“Most of these consumers made or continue to make loan payments for systems that do not work for more than six months,” the lawsuit states. “Some consumers have been making loan payments for over eighteen months, with nothing to show for it.”

Some customers, identified by only initials in the filing, were assured reimbursement that they did not get, the lawsuit states.

In addition to nonfunctioning systems, the 28-page lawsuit lists several examples of ways Elan Solar allegedly misled its customers, including misrepresenting the cost of its systems and consumers’ future savings.

Utah Division of Consumer Protection Director Katie Hass said they don’t take filing lawsuits against businesses lightly but they felt it was necessary in this case to prevent more homeowners from paying Elan for solar systems they may not get.

“The Division of Professional Licensing revoked their license several months ago, but they’re still out there,” Hass said.

Elan Solar’s website was active Wednesday and its phone line was answered when Get Gephardt called.

As for customers who didn’t get what they paid for, Hass said they are seeking damages which is “close to $1 million” based on the victims that the division knows about — but she suspect it could be more. She says the division invites other Utah consumers who feel like they are victims of Elan Solar’s business practices to file a complaint at this website: db.dcp.utah.gov/complaints.html.

“This is very important. We can only seek damages on behalf of consumers who have actually complained to the division,” Hass said.

Reached for comment, Elan’s CEO Kevin Colarusso wrote of the lawsuit: “My attorney just received the lawsuit this afternoon and has not been able to review it. They are simply allegations. We have 3 weeks to file an answer. We have no comment since we have not been able to review it yet.”

Last Friday, Hass said her division also served Elan Solar with a cease and desist.

By email Colarusso told Get Gephardt:

We are in full compliance and we are not selling or installing under Elan Solar since we received the documents last Friday from Utah Consumer Protection. It is my understanding that you made a phone call to our customer support line; Our customer service representative was not fully informed on the documents we received last Friday.

Get Gephardt first reported on some of Elan’s alleged victims last June.

Flavio Sampallo showed Get Gephardt how the panels installed on his West Valley City were not hooked up leaving him making payments on a $48,000 solar loan in addition to having to pay his regular Rocky Mountain Power bill.

It was the same story for Luis Lopez who said he a nonfunctioning system for about a year and a half..

Sampallo and Lopez were two of 11 who emailed Get Gephardt stating they have paid for a product they were not receiving.

KSL 5 TV Live

Get Gephardt

Dave Donegan showing Matt Gephardt the items that were broken in his move....

Matt Gephardt and Sloan Schrage, KSL TV

How liable is a moving company if your stuff gets damaged?

Dave Donegan’s home was just about to go into renovation, so he hired a moving and storage company to hold onto his household goods while work was underway.

20 hours ago

FILE - The Amazon app is seen on a smartphone, Tuesday, Feb. 28, 2023, in Marple Township, Pa. (AP ...

Matt Gephardt and Sloan Schrage, KSL TV

Get Gephardt helps solve Amazon misdelivery mystery for Manti man

Most of us are ordering more and more things online, and it's sometimes frustrating with things like an Amazon misdelivery mystery.

10 days ago

Scrolling social media, Joyce Lake spotted an ad for a doll. However, not only did the doll not sho...

Matt Gephardt

Imposters are using trust in law enforcement to scam Utahns

Scrolling social media, Joyce Lake spotted an ad for a doll.

11 days ago

Matt Gephardt working with Bona Rose on the CarChex documents....

Matt Gephardt and Sloan Schrage, KSL TV

Get Gephardt: West Valley woman says her extended car warranty claim was denied unfairly

Many drivers buy an extended auto warranty to cover unexpected repair bills. But when a West Valley City woman turned to her warranty provider for major help on her car's transmission, they turned her down - repeatedly.

15 days ago

Matt Gephardt meeting with Denis Hawkins after a rental car company after they ignored his calls fo...

Matt Gephardt

Get Gephardt helps Spanish Fork man clear up insurance claim for rental car damage

Get Gephardt clears up an international rental car insurance standstill.

16 days ago

FILE - An airplane flies through the clouds in Salt Lake City. (Jeffrey D. Allred / Deseret News)...

Matt Gephardt

How recent airline incidents are changing habits and impacting airfare costs

After a year of headlines lamenting runway incursions and midair close calls, the wheels may be coming off for the airline industry. Literally.

17 days ago

Sponsored Articles

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why Printer Security Should Be Top of Mind for Your Business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Stylish room interior with beautiful Christmas tree and decorative fireplace...

Lighting Design

Create a Festive Home with Our Easy-to-Follow Holiday Prep Guide

Get ready for festive celebrations! Discover expert tips to prepare your home for the holidays, creating a warm and welcoming atmosphere for unforgettable moments.

Battery low message on mobile device screen. Internet and technology concept...

PC Laptops

9 Tips to Get More Power Out of Your Laptop Battery

Get more power out of your laptop battery and help it last longer by implementing some of these tips from our guide.

Utah based Elan Solar sued by state regulators