GET GEPHARDT

Get Gephardt helps retiree deadlocked with Social Security over lost birth certificate

Feb 28, 2024, 12:34 PM | Updated: 12:41 pm

WEST JORDAN — The United States has been home for Hung Tran for nearly 50 years. He came here as a refugee fleeing war-torn Vietnam in 1975.

“That’s when I started paying taxes,” Tran said.

Hung has lived and worked in this country that whole time, having money from each paycheck go towards his Social Security account. Now he’s retired and ready to collect that money he’s earned. The only thing is – he can’t.

“I got the letter from them (Social Security Administration) that they denied it,” he said.

The Social Security Administration suspects fraud. For Tran to prove his identity to the government, he needs to provide them with his original birth certificate. That’s a problem.

“I left Vietnam back then and I don’t have anything,” he said.

All he has is a duplicate copy. Tran tried to appeal the denial but was shut down again.

“I feel like I’ve been betrayed,” he said. “This is my country now.”

Not sure where else to turn, Tran decided it was time to call the KSL Investigators.

On its website, the Social Security Administration makes it clear that they cannot accept photocopies.

So, is that it for Tran?

I reached out to the administration on his behalf which told me: “An official record of birth is preferable, but if no such record is obtainable, we will make a determination based on the best evidence available.”

Citing privacy concerns, the administration refused to go into details about Tran’s situation. But it did tell me he would be hearing from someone in their Utah office that will, hopefully, help him finally collect his earned money.

Again, the Social Security Administration makes it clear that they cannot accept photocopies. So, if you are nearing the age of needing your benefits, it may be time to double-check that you have your birth certificate. As Tran can attest, it could save you a lot of effort down the road.

Get Gephardt

KSL’s Matt Gephardt price shopped several items at traditional grocery stores and specialty food ...

Matt Gephardt

Gephardt Busts Inflation: Will shopping specialty food markets save you money?

To save money on your groceries, a specialty food market might not come to mind. But KSL Consumer Investigator Matt Gephardt found branching out to specialty food markets might help you bust some grocery inflation.

1 hour ago

Gal Gadot, Chris Stapleton, Taylor Swift, Keanu Reeves among many other celebrities have had their ...

Matt Gephardt

Utahns are losing money and their personal info to celebrity imposter scams

A Utah man contacted the KSL Investigators to ask us to verify if he was messaging the real Gal Gadot of “Wonder Woman” fame through social media.

6 days ago

Cris Meyers showing Matt Gephardt the arrest warrant he was sent by the fake cop....

Matt Gephardt

Law enforcement scams threatening jailtime if you don’t pay on the rise in Utah

Law enforcement scams, that threaten jail for citizens if they don’t pay immediately are on the rise in Utah

7 days ago

(FILE) A man working on a car with the hood lifted up....

Matt Gephardt and Sloan Schrage, KSL TV

What you should know about extended car warranties and how to fight denials

One after another, the KSL Investigators heard from Utahns who paid monthly for an extended auto warranty but have not had a smooth ride in their repairs covered.

12 days ago

After a Millcreek man was denied by his car warranty company for thousands in dollars of repairs to...

Matt Gephardt and Sloan Schrage

Get Gephardt: Car warranty company refuses to pay for repairs costing Millcreek man thousands of dollars

After a Millcreek man was denied by his car warranty company for thousands of dollars in repairs to his vehicle, he decided it was time to Get Gephardt.

13 days ago

The Black Magic Asphalt logo on documents that were exchanged with El Cholo’s Manuel Jacquez....

Matt Gephardt and Sloan Schrage, KSL TV

Get Gephardt helps man who says contractor turned his payment guarantee into a double payment

The El Cholo Restaurant hired a crew to reseal their parking lot, costing $4,600. Despite promises of a refund, the credit card charge remained, and interest accrued. Here's how the KSL Investigators resolved the issue.

14 days ago

Sponsored Articles

Electrician repairing ceiling fan with lamps indoors...

Lighting Design

Stay cool this summer with ceiling fans

When used correctly, ceiling fans help circulate cool and warm air. They can also help you save on utilities.

Side view at diverse group of children sitting in row at school classroom and using laptops...

PC Laptops

5 Internet Safety Tips for Kids

Read these tips about internet safety for kids so that your children can use this tool for learning and discovery in positive ways.

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why Printer Security Should Be Top of Mind for Your Business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Get Gephardt helps retiree deadlocked with Social Security over lost birth certificate