Utahns Get Gephardt after spending thousands on unfinished athletic courts

Aug 18, 2023, 9:37 AM | Updated: Aug 22, 2023, 6:33 pm

SOUTH WEBER, Utah — Getting a new basketball and pickleball court installed has been anything but a slam dunk for Erik and Skye Thompson.

The South Weber family told KSL they hired All-Courts in March 2022 and paid a 50% deposit of $18,000.

“They said they would start the court within 30 days,” said Skye Thompson. But she said months went by before work began and trying to get her job scheduled was a nightmare.

“Fighting with them, trying to get a date,” she said. “They kept saying there was cement shortages. After threatening, calling weekly, monthly, they would do a little bit at a time. Finally in October, they poured the cement.”

The Thompsons paid an additional $7,000 for the pickleball net and lights, but said neither has been installed. The court also needs to be painted.

“It’s been a year and a half on something that should have taken maybe three or four months,” said Erik Thompson.

That wasted time was precious to the Thompsons, as Erik battles ALS.

“Pretty soon, he’s going to be in a wheelchair,” Skye Thompson explained. “We just wanted something in the backyard so he can sit out there and watch.”

The Thompsons’ experience was similar to another family’s frustrations.

Broc and Sarah Neagle said they paid All-Courts over $14,000 in October 2022 to build a pickleball court.

“Nobody’s ever even come out to our house,” said Broc Neagle.

The Neagles said when they called the company to set up their job, an All-Courts employee told them he would simply look at their yard on Google Maps to make sure the court would fit their yard.

“Neither of us have put a pickleball court in before, so we didn’t know,” said Sarah Neagle. “I was like, ‘Okay, sounds good.’”

In the months since, the Neagles said appointments were made and repeatedly broken. They’ve asked for a refund.

KSL Investigators heard from six more All-Courts customers, all alleging similar treatment: thousands of dollars paid in down payments, and little to no work done.

We tried numerous times to reach All-Courts, through calls, texts, and emails to various company employees. One employee responded by email to say we needed to speak with the owners. But they did not return messages.

On Thursday afternoon, KSL visited the corporate headquarters in Provo. All-Courts’ trucks were in the parking lot, but no one was inside the offices. The lights were off, and the door was locked.

The Better Business Bureau gave the company an F-rating after nine complaints were made to the agency.

In response to a BBB complaint dated May 22, 2023, All-Courts said they were going through a “large expansion prepping for the coming summer,” which coincided with a “concrete shortage.” The business asked for “understanding from our customers as we cannot control these types of circumstances, we can only weather them and need time to catch up.”

But our investigation found even when the company did get concrete, they are accused of not always paying for it.

Court filings from July 2023 show five different lawsuits against All-Courts by Staker & Parson Companies.

The suits allege the company provided All-Courts “$147,063.59” in concrete supplies from “August 18, 2022 through December 16, 2022” for which they were not paid. The balance included accrued interest.

The Thompsons said they have moved on and have contracted with another company to finish their court.

Like other customers who spoke with KSL, they want a refund for the unfinished work, but they’re not holding their breath.

“It doesn’t seem like we’re getting our money back,” said Erik Thompson.

If you’ve paid a company for work that hasn’t been completed, the Utah Division of Consumer Protection can investigate. You can file a complaint here.

Have you experienced something you think just isn’t right? The KSL Investigators want to help. Submit your tip at or 385-707-6153 so we can get working for you.

KSL 5 TV Live

Get Gephardt

Homeowner Mark Shea tells KSL’s Matt Gephardt he paid someone to build a deck who abandoned the j...

Matt Gephardt

Get Gephardt: Homeowners ask why authorities can’t shut down an unlicensed contractor

Two Salt Lake County homeowners hired and paid someone to build decks for their homes but say he left the jobs unfinished. Turns out, he’s been cited by the state for not having a contractor’s license before.

2 days ago

Matt Gephardt, journalists, looks as paper with a woman...

Matt Gephardt and Cimaron Neugebauer

Get Gephardt: Ticketmaster seizes back purchased seats

Imagine buying tickets to a show, then having the seller refuse to give them to you. That’s what happened to a Utah woman, when she got a refund she didn’t ask for.

3 days ago

Pig-butchering is a devastating combination of romance and crypto scams, and it’s taking Utahns f...

Matt Gephardt and Sloan Schrage, KSL TV

Unmasking the fast-moving pig-butchering scam hitting Utah

Pig-butchering is a devastating combination of romance and crypto scams, and it’s taking Utahns for all their worth.

8 days ago

Utah's lemom law...

Matt Gephardt

Utah’s lemon law: Why the rules could leave you in a financial squeeze

Golf carts, side-by-sides and other recreational vehicles can cost well over $10,000. But if you end up with a lemon, Utah’s law may leave you with a sour taste in your mouth.

9 days ago

Hacker behind a keyboard. (FILE)...

Matt Gephardt

Using AI to tackle your debt

We've seen the power of artificial intelligence used to help navigate all sorts of complex problems: Medicine, education, customer service among many others. Well, it doesn’t get much more complex than Americans grappling with debt.

11 days ago

FILE - A line of unsold 2018 Cooper Clubmen sit in a long row at a Mini dealership, March 30, 2018,...

Matt Gephardt and Sloan Schrage, KSL TV

More people are leasing new cars but does it make sense for you?

Sticker shock is nearly universal for anyone looking for a new car and that has many drivers considering leasing their next car. But is it the right option for you?

18 days ago

Sponsored Articles

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Stylish room interior with beautiful Christmas tree and decorative fireplace...

Lighting Design

Create a Festive Home with Our Easy-to-Follow Holiday Prep Guide

Get ready for festive celebrations! Discover expert tips to prepare your home for the holidays, creating a warm and welcoming atmosphere for unforgettable moments.

Battery low message on mobile device screen. Internet and technology concept...

PC Laptops

9 Tips to Get More Power Out of Your Laptop Battery

Get more power out of your laptop battery and help it last longer by implementing some of these tips from our guide.

Users display warnings about the use of artificial intelligence (AI), access to malicious software ...

Les Olson

How to Stay Safe from Cybersecurity Threats

Read our tips for reading for how to respond to rising cybersecurity threats in 2023 and beyond to keep yourself and your company safe.

Utahns Get Gephardt after spending thousands on unfinished athletic courts