Gephardt helps Millcreek woman who bought $500 in gift cards that didn’t work

Nov 1, 2023, 11:04 PM

MILLCREEK — A gift card can be a great choice when you’ve got someone hard to shop for. That is until you find out someone else has activated that gift card even before you bought it.

It happened to a Millcreek woman, twice. And when her fight for replacements began to stall, she decided to Get Gephardt. 

Marilyn Barton’s receipt clearly shows she purchased two VISA prepaid debit gift cards for $1,000 – $500 each. The money was to help her daughter pay a medical bill and her thought was these cards would allow for the payment to be easily made online. But when the payment was attempted, the cards were declined.

 “The one had $18 on it,” Barton said. “And the other one was in somebody else’s name and couldn’t use it at all.”

How can that be?

She got on the horn with the U.S. Bank National Association, which administers the cards. What ensued was weeks of back and forth.

First, she was asked to fax in all her information. When that didn’t work, she was asked to fax it again but this time in larger text and images.

Then she says she was asked to mail it in. About a month later she got one replacement card for $500. That’s half of what she spent.

 “It is so sad that people have to go through so much work,” Barton said. “And then I didn’t even get it all back.”

Tired of sitting on the phone with the gift card folks, she decided it was time to pick up the phone and call me.

“I need the money back.”

So, this time we reached out to the company on Barton’s behalf, not through customer service but through the company’s corporate communications department. And we heard back right away.

In an email, U.S. Bank National Association’s vice president of public affairs and communications wrote: “…thanks for reaching out to us about this. We have been in touch with the customer and have resolved this.”

Barton said she is now, finally, whole. But she hopes something is done to make it easier on consumers when issues arise.

“Most important – I don’t want this to continue,” she said.

Why wasn’t the money there in the first place? We still don’t know, but it is a fairly common problem – either due to an error or a scammer draining the card.

Something to keep in mind as we head into the busy ‘gift-card-giving season’ is that federal law does not protect gift cards that do not work.

Get Gephardt

A Utah man purchased Aerosmith tickets back when the show was scheduled in 2023, but the show got p...

Matt Gephardt

Utahns fighting for refunds on postponed Aerosmith concert

A Utah man purchased Aerosmith tickets back when the show was scheduled in 2023, but the show got pushed to a day that no longer works for him. He decided to Get Gephardt when his quest for a refund hit a dead end.

1 day ago

The USDA estimates we toss out 30-40% of our food purchases, even though much of it is perfectly sa...

Matt Gephardt and Sloan Schrage, KSL TV

Food for thought: How understanding date labels can prevent food waste

The USDA estimates we toss out 30-40% of our food purchases, even though much of it is perfectly safe to eat. Decoding date labels could help you bust inflation.

6 days ago

KSL’s Matt Gephardt price shopped several items at traditional grocery stores and specialty food ...

Matt Gephardt

Gephardt Busts Inflation: Will shopping specialty food markets save you money?

To save money on your groceries, a specialty food market might not come to mind. But KSL Consumer Investigator Matt Gephardt found branching out to specialty food markets might help you bust some grocery inflation.

7 days ago

Gal Gadot, Chris Stapleton, Taylor Swift, Keanu Reeves among many other celebrities have had their ...

Matt Gephardt

Utahns are losing money and their personal info to celebrity imposter scams

A Utah man contacted the KSL Investigators to ask us to verify if he was messaging the real Gal Gadot of “Wonder Woman” fame through social media.

13 days ago

Cris Meyers showing Matt Gephardt the arrest warrant he was sent by the fake cop....

Matt Gephardt

Law enforcement scams threatening jailtime if you don’t pay on the rise in Utah

Law enforcement scams, that threaten jail for citizens if they don’t pay immediately are on the rise in Utah

14 days ago

(FILE) A man working on a car with the hood lifted up....

Matt Gephardt and Sloan Schrage, KSL TV

What you should know about extended car warranties and how to fight denials

One after another, the KSL Investigators heard from Utahns who paid monthly for an extended auto warranty but have not had a smooth ride in their repairs covered.

19 days ago

Sponsored Articles

Electrician repairing ceiling fan with lamps indoors...

Lighting Design

Stay cool this summer with ceiling fans

When used correctly, ceiling fans help circulate cool and warm air. They can also help you save on utilities.

Side view at diverse group of children sitting in row at school classroom and using laptops...

PC Laptops

5 Internet Safety Tips for Kids

Read these tips about internet safety for kids so that your children can use this tool for learning and discovery in positive ways.

Women hold card for scanning key card to access Photocopier Security system concept...

Les Olson

Why Printer Security Should Be Top of Mind for Your Business

Connected printers have vulnerable endpoints that are an easy target for cyber thieves. Protect your business with these tips.

Modern chandelier hanging from a white slanted ceiling with windows in the backgruond...

Lighting Design

Light Up Your Home With These Top Lighting Trends for 2024

Check out the latest lighting design trends for 2024 and tips on how you can incorporate them into your home.

Technician woman fixing hardware of desktop computer. Close up....

PC Laptops

Tips for Hassle-Free Computer Repairs

Experiencing a glitch in your computer can be frustrating, but with these tips you can have your computer repaired without the stress.

Close up of finger on keyboard button with number 11 logo...

PC Laptops

7 Reasons Why You Should Upgrade Your Laptop to Windows 11

Explore the benefits of upgrading to Windows 11 for a smoother, more secure, and feature-packed computing experience.

Gephardt helps Millcreek woman who bought $500 in gift cards that didn’t work